Widerrufsrecht

Return information

Before you return something, it is important to know what the return conditions of Erpo Baits are.

PLEASE NOTE: items that are specially made for you cannot be returned.
You can cancel the purchase agreement without giving reasons within 14 days after receiving the (last) item, this can be done by sending an email to info@erpobaits.com in which you indicate that you want to cancel the purchase agreement. Within these 14 days you may view and assess the item. This falls under the right of cancellation of our customer, which is determined by law.
You can only cancel the agreement by means of an unambiguous statement. This can be done by an email/cancellation form in which you have communicated to Erpo Baits that you wish to return the item. Of course, this cancellation form can also be sent by post. Post can be sent to:

Erpo Baits – Granietstraat 39 – 5345SW Oss (PLEASE NOTE: This is not a visiting address).

Once Erpo Baits has received your unambiguous statement, we will refund all payments made by you (including the shipping costs paid by you) within 14 days. For the refund, we will use the same payment method that you used to pay for the item. After you have indicated that you wish to cancel the purchase agreement, you have 14 days to return the item to the postal address of Erpo Baits.
The item can be returned to the following postal address:
Attn: Returns Department Erpo Baits – Granietstraat 39 – 5345SW Oss

The costs involved for returning are for your own account. The maximum return costs are €7.25 (PostNL). If you use insured shipping with a maximum insured value of €500, the maximum return costs involved will be €8.60.

Exceptions to the right of cancellation are possible, as long as they are permitted within the legal framework. The following exceptions are used by Erpo Baits:
You cannot return custom-made items, because these products have been customized according to your specifications. This means products that have been specially made to your wishes.

We may hold you liable for any reduction in value that occurs because you have used the item in a different way than you would in a store.
Make sure that you pack the product as neatly and well protected as possible before you return it. Keep the proof until your return order has been processed.

As soon as we have received your return package, we will proceed with the refund. If the refund has been processed, you will automatically receive a credit invoice at the email address that you provided when ordering the items. We will make the refund within 14 days of receiving your message that you wish to return an item. However, we strive to have this take place within a few days.
If you have not received the refund on time, we ask you to contact Erpo Baits immediately. This can be done via the email: erpo-baits@outlook.com